You will need access to a high speed internet connection and a device with video and audio capabilities.

Zephyr Care provides in person appointments in Nashville, TN and virtual services to people located in the most states.

During the COVID-19 pandemic, some states formed an interjurisdictional compact (called PsyPact) to allow specially credentialed Psychologists to be able to provide telehealth services across state lines. To date, only the above listed states have joined PsyPact and therefore, Zephyr Care can only provide telehealth services to people in those states. During all telehealth appointments, you must be physically located in one of the listed states.

No. Zephyr Care is not in network with any insurance plans. After many years of accepting insurance, our providers have decided to no longer participate in insurance plans for several reasons. First, insurance companies do not always pay for psychological testing or certain types of testing. Insurance companies frequently do not cover ADHD or autism testing. Insurance companies who do pay for testing often try to dictate to providers which tests should be given and will exclude payment for some tests that are necessary to make a proper diagnosis. At Zephyr Care, we believe that your mental health care should be between you and your provider and not decided by insurance companies. Psychological testing is not one-size fits all and by not accepting insurance, our providers are able to tailor your testing experience to your unique needs. Lastly, many times insurance companies will tell clients that they will pay for testing, but then deny payment after testing is complete – leaving you with an unexpected bill. At Zephyr Care, you will NEVER receive a surprise bill, as all testing costs are discussed up front.

We accept credit card, debit card, or HSA/FSA account payment Cash, checks, or payment apps (i.e. PayPal, Venmo, etc.) are not accepted.

Yes, we offer some testing services at our office in Nashville, TN.

No, we do not provide medications. We have relationships with many medication providers in the community though, so we are happy to refer you to one during your services with us.

A Psychologist has a Ph.D. in Psychology and is a specialist in mental health. This includes psychological testing, assessment, diagnosing, and providing therapy. Psychologists do not prescribe medications (in most states).

Certified Psychological Assistants (CPA) are specialists in the administration and scoring of psychological tests. They serve as assistants to Psychologists, similar to how Physician’s Assistants are assistants to Medical Doctors. CPA’s have Master’s degrees in Clinical Psychology and receive extensive training in testing before becoming certified.

Sometimes. It depends on the specific type of testing needed. Colleges and standardized testing companies usually require a list of specific tests to be completed. Please contact us with the tests that are needed and forms to be filled out for the accommodation you are needing and we can tell you if we can provide this testing for you.

No. Determination of need for a Service Dog or ESA should be with an ongoing treatment provider as part of your treatment plan. As we provide testing only and not ongoing treatment, we are unable to provide these letters. If you are seeking this type of letter, it is recommended that you discuss this with your current mental health provider or primary care doctor.

No. We do not specialize in disability determination. If you are seeking this type of testing, it is recommended that you contact a local disability lawyer for a referral to a Psychologist who specializes in this testing in your state.

No. This is a specialized area of testing and we do not have a provider with this expertise at the present time.

No, we do not provide any testing needed for court. We also do not testify or serve as expert witnesses in court.